Who We Are: We are a diverse open-access college that fuels Indiana’s economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are “higher education at the speed of life!” Our Values: • Empathy: We stand with our students, partners, and communities. • Integrity: We treat all with dignity and respect. • Accountability: We deliver on our commitments. • Agility: We innovate, iterate, and transform. • Connectivity: We connect with partners to strengthen communities and ensure student success for all. The Position: The Assistant Director of Events serves as the main point of contact for internal and external clients who are utilizing Ivy Tech - Central Indiana's event facilities. They will guide clients through the event planning process with regard to Ivy Tech's capabilities and will coordinate with involved internal departments and external vendors. This person will complete all necessary entries for reservations, space planning, set up and audio-visual needs for external events. MAJOR RESPONSIBILITIES: Deliver guest-service excellence Engage in behaviors that create an inclusive environment in which all people are valued and supported. Go beyond the easiest or surface answer for a student, internal, or external customer, and get to the root cause of the problem, question, or issue to solve it as quickly and professionally as possible. Schedule, coordinate, and assist with special events hosted by clients Utilizing approved systems, complete the reservation, space planning, set up and audio-visual needs for all events. Serve as the onsite point-of-contact during external events Coordinate with internal departments to schedule event-related activities Prepare weekly event reports, assist in leading team meetings to review upcoming events Tour potential clients and detail facility capabilities Promote Ivy Tech facilities to special event organizations Keep event records Coordinate activities for high profile events with internal and/or the culinary program reservations for all activities that may be scheduled on campus. The above is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards. REQUIRED EXPERIENCE AND SKILLS: •Must possess good customer service and organizational skills •Must possess good written and oral communication skills and be able to provide service over the phone, through email, Teams, or in person •Must be proficient with current hardware and software technology •Must be able to maintain professional relationships with peers and superiors •Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support •Must be dependable •Ability to stay calm in stressful situations •Ability to handle multiple competing priorities •Ability to create and maintain documentation •Must show initiative in all activities •Must be willing to seek and undertake additional training and/or earn industry standard certifications as needed •Must be physically capable of climbing ladders and lifting up to 30 pounds repeatedly •Must be willing to work nights and weekends as needed •Must be willing to travel as necessary •Experience in a higher education environment is desirable Minimum Qualifications: •Bachelor degree in English, Communications, Public Relations, Marketing, Liberal Arts, Event Management, Business Management, or a related field. •One to three years of related professional work experience in meeting and event planning Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued. STARTING SALARY RANGE: $55,000 - $65,000 (based on experience) CLASSIFICATION: E-1 Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights. Ivy Tech is the largest singly accredited community college system in the nation. Offering services to the entire state of Indiana, we’re here to educate, motivate, and inspire students every day. We do that by featuring some of the most advanced technologies and training facilities, making higher education accessible through more affordable tuition, and providing smaller class sizes for more individualized attention. By sharing our joy of learning, we hope to ignite the curiosity and passion in our students that will help them discover their greatest potential. We’re highly collaborative, with a friendly and helpful culture that is very different from a four-year college. Innovation is another value that sets us apart — we are always looking for ways to make things better for our students, faculty, and staff. One of our key goals is to foster creativity and innovation in employees. More than anything, you’ll find yourself inspired each day by the camaraderie, positivity, and dedication that surrounds you at Ivy Tech.